jeylabs Success Stories

Our Customers Win BIG

Since February 2009, We have delivered 150+ business critical digital solutions to large and medium enterprises.

We have worked across customers in Aged Care, Chemicals, Community Services, Clinical Research, Defence, Education, Entertainment, Engineering, Finance, Forestry, Government, Health, Heavy Haulage, High Tech, Insurance, Manufacturing, Mining, Plantation, Pharmaceuticals, Media, Telco, Transport and other industries.

Our innovative use of cutting-edge technology and unique business models create immediate ROI.

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Customer Endorsements

A burning desire to exceed our customer's expectations is what drives us every single day

Jay Singh, Founder at Private University: "We worked with jeylabs through the jeylabs foundation process to validate our business idea. Jey and the jeylabs team worked through this interactive process to flesh out the idea into an implementation plan. This helped us immensely with taking the next steps and execute well. I highly recommend jeylabs and their foundation process for business owners and startup founders."
Joe Papaluca, Operations Manager, Patlin Heavy Haulage: "Jey and the team at jeylabs has done a fantastic job in understanding our heavy haulage business and its uniqueness. jeylabs foundation process and the co-creation experience has been fantastic. It helped us build a tailored software solution including a mobile app and portals on the cloud, which is currently in production use and has streamlined a lot of our processes. TransApp has significantly improved the way we operate our business by reducing bottlenecks and allowed us to scale. We look forward to build further on this platform with jeylabs to monetize the IP in the future. We highly recommend jeylabs to anyone looking to upgrade or create any customised software for improving their business."
Wali Hoori, Founder at eTirri - small business accounting SaaS: “jeylabs foundation process has been a game changer for our app idea. During the innovation workshops, Jey came up with an amazing breakthrough on the spot which made our unique differentiator to technically take hold. We are currently in support phase and enjoyed the experience working with the jeylabs team to build out the solution. Their approach is unique, caring, consultative and an immense value add to business owners and founders who work with them.“
Nejla, Co-founder at Kaabo, Market place for beauty services: “We approached Jey with our startup idea to build a comprehensive software app that dynamically brings various stakeholders together. Over the past 6-7 months, working with jeylabs team through their foundation process and co-creation has been an enlightening journey. Their incredible support not only helped us develop our app but also provided valuable learning experiences. We gained much more than a software solution. We look forward to continuing our partnership as our business expands into new regions.”
Chris Goodway, CEO, The Rent Roll Broker: "We saw the need to automate our business in an effort to make us more efficient, and able to focus our time on working with our clients. jeylabs were appointed after interviewing and discussing our requirements with several companies. They have been great to deal with, good transparency in our dealings and provided quick responses to our communications and requests for support.

We look forward continue working with jeylabs with further development and automation"
Micahel Jerkovic, IT Run Manager, IXOM: "jeylabs teams’ “Can-do” attitude helped us to redefine the strategy to transition from our old legacy workflow applications platform to O365/SharePoint/Nintex. jeylabs have been working with us closely to assist us identifying the best approach for replacing our legacy applications with Nintex Workflow and Nintex Forms for O365. We have partnered with jeylabs for some months now, and the relationship we built has helped us deliver the best possible solutions on the Office365 platform, one being AER. We are also concurrently working on some solutions on this platform and look forward to working with jeylabs to continually extract even more value from our investment in the Nintex Technology."
Vincent Macheda, National IT and Communications Manager, AAT: "AAT are now in a position where our core business rules, such as for document approvals, incident management, claims management and asset register management are automated and sent to the appropriate party for review. This improves the efficiency of all the related processes and provides visibility across the entire organisation."
Chris Topp, CTO, Luther College: "Annual students subject selections is a critical process for schools. jeylabs was able to transform this activity from a manual, time-consuming class- selection process to a simple forms based few-clicks experience. This digital solution cuts our admin time by 4-5 days per cycle."
Taryn Goering, P&C Program Manager, People and Culture, Victoria University: "This is VU’s continued engagement with jeylabs. We enjoy the modern approach they use to workshop requirements & scenarios and their enthusiasm to understand priorities and deliver user friendly solutions to customers. We look forward to working together achieving our strategic goals.”

Raymond Dorani, Microsoft Applications Manager, ASIC: "In my dealing with jeylabs, I found their team is very professional and responsive. They are very quick in answering our concerns and issues, I have worked with both their onshore & offshore teams and they have been great. Their fees are fair. I recommend further use of their services"
Valberg Lárusson, Manager, Applications Information Technology, Royal Australasian College of Surgeons: "We initially engaged jeylabs when other vendors had repeatedly failed to resolve some complicated technical requirements which were key to the solution that we were working towards. jeylabs team members were able to find a solution to the problem and that was the start of our journey with jeylabs."
John Verga, Operations Manager, Giovanni Verga Memorials: "jeylabs has greatly improved our company's workflow, their expertise in understanding our unique requirements through their foundation process allowed them to develop a tailored software. The result has been increased efficiency, improved collaboration, and a significant boost in overall productivity. We recommend jeylabs to any organization seeking a transformative and personalized software solution for their specific business needs."
CIO, Financial Services Organisation: “We recently engaged jeylabs to design and build a solution to streamline a cumbersome administrative process. In essence, jeylabs provided a systemized process to take inputted web form information, present it via a new web-based dashboard, enabling users to qualify the input & automatically load up a new client record into our custom database. A key part of the challenge was the necessary interactivity of various individual applications. Overall jeylabs delivered a solution which has supported our business with users throughout Australia & New Zealand able to now access a single system, delivering on average a +50% time-saving in managing the individual data input versus our prior manual process. In real terms, this has benefited our business by delivering a time-saving cost of approximately 20% of a single FTE.”
Andrew Corbett, Deputy Director, HR: "jeylabs team were very professional and flexible when we initiated a process to automate 'casuals' at my previous University employer. It was a complex piece of work which included a real time assessment of financial spend on this workforce which had previously not been visible. I was proud of what we achieved together and look forward to working with Jey and his team again in the future. "
Gideon Parker, Director, PASTech: "I had the pleasure of working with jeylabs team while I was at Speedcast earlier this year. What impressed Speedcast about jeylabs was the commitment everyone had to the project. Visiting the jeylabs Sri Lankan offices and meeting the staff over there was very reassuring - the same culture and commitment to staff overseas was evident as it was in the Melbourne office. If I have the chance to work with the jeylabs team again I'd jump at the chance and can highly recommend the experience."
IT Manager, Health Organisation: "We initially engaged jeylabs when other vendors had repeatedly failed to resolve some complicated technical requirements which were key to the solution that we were working towards. jeylabs team members were able to find a solution to the problem and that was the start of our journey with jeylabs. Their presence in Melbourne, technical competence and helpful mannerism were the key reasons we opted to partner with jeylabs for our needs and we have been very happy with our choice. Recently jeylabs helped us upgrade our platforms. This was a delicate operation as we have multiple externally facing business critical applications built and complicated system integrations and workflows. jeylabs were able to guide us though the upgrade process and help us resolve any issues before performing the upgrade in the Production environment. The Production upgrade went according to plan without issues and earned us some accolades from senior management.”
Product Manager, Leading Global Sattelite Solutions Provider: "jeylabs has been providing Software Development Services on a key Project for us for more than 5 years. It is a highly technical product that is aimed at providing centralized Satellite network monitoring to large WSPs and Telcos. jeylabs has offered an exceptional level of flexibility, agility and scalability to the project. The jeylabs teams were professional, timely, and offered solutions to streamline and expedite the programming process, as we were under an extremely tight deadline. In the days following go-live period, they followed up repeatedly, proactively beginning work ahead of schedule and offering time-saving solutions"

Domain Experience

Our desire is for every project to become a published success story

SaaS

Development and launch of Accounting SaaS with AI integration - AWS Bedrock LLMs & SLMs
Software development for a services market place SaaS
SalesForce AgentForce for Ad-tech
Microsoft365 Integration and eSignatures for Real Estate
Design and Build of highly regulated industry SaaS for Clinical Trials Management
Managed project delivery of complex integration of systems for an AI SaaS
Design and Build of industry specific SaaS for Heavy haulage

Telco

Multi-year capability as a service contract with a Major Telco
Software development for a Business Support System product
Managed project delivery of complex Operational management systems
Responsive Order Management Forms for the business was delivered
New products, Replacements, Change of Order, Cancellation, Jeopardy management
Integrating with multiple backend systems (Billing, Security, Databases, Email, etc)
Migration of tens of thousands of active and running Order Instances to a new platform

Finance / Banking

Work Management Forms for the business on the go reduced waiting times for approval from weeks to minutes.
Reduced time to verify and approve invoices - scanning invoices and automating the verification and approval process. Cost reduced by $3 per invoice received.
360 degree view of the work waiting the finance team members
Managing escalations through a simple form based application
Connected multiple sources of information to provide a single view
High Quality Application Support delivered under Managed Service Levels
Integrated many silos of backend systems
SharePoint Timer Jobs
Workflow Systems Training

Education / Universities / TAFE / Schools

Sessional staff roster and management for Univeristy provided comprehensive summary of expenditure, trends and reduced overpayments.
Workflow management system delivered for a TAFE reduced the number applications go missing from over 100 to none.
Subject selection process was streamlined saved teacher time by 5 days every year for 3 Secondary schools - Luther college case study published on k2.com
Parents notified via SMS as required
Timetable creations were automated
Support portal was moved to Cloud for better availability

Logistics

Incident and Claims management system reduces workplace injuries - Case study published on k2.com
OH&S Incidents, complaint and claims through phone, email, web and mobile
Classification, Approvals and proper Archiving on relevant data
Security and Reports were important due to policy and mandate and this was built from the ground up

Pharmaceuticals / Clinical Trials

Sales Bonus calculations and approval was built on the existing SharePoint application platform
Outlook plug-in was developed for privacy management improving information security assessment ratings
13 Applications (From Pharmacy returns to Equipment Request) through a Workflow Centre of Excellence
Mobile Apps to employees on the road
Deployment of forms into the Worldwide environment

Electricity / Utilities

System based on existing platforms at such as SharePoint 2010 and K2 blackpearl
Solution utilised the TransGrid Application Framework
Online Booking, Rental Confirmation, Edit Booking, Vehicle Return Forms
New Business Processes
FigTree database Integration and message bus connectivity
User Roles and Permissions management
Reports using SSRS and K2 SmartObjects

Federal Gov / State Gov

Delivering crucial information security services via external threat monitoring solution
Staff directory mobile app for 1000s of users across iOS and Android
Test automation and admin tool for business apps platform

Local Councils

Delivering crucial information services directly to residents using Mobile apps
Streamlined Capital Works and annual budget approvals for the council
Expense and petty cash claim forms moved to digital form
Migration of Infopath forms into SmartForms
Migration of SharePoint farms to SharePoint 2016
Test automation and upgrade to K2 4.7 and Five
Developed dev ops processes for the council IT team

Manufacturing / Chemicals

Employee Request Forms for the business using Nintex workflow platform
Catered for New positions, Replacements, Change of Employment, Relocation Transfers and Promotions
Connected to multiple backend systems for lookup data (SQL Server, Exchange, etc)
Integration with outside service brokers (Microsoft Cloud)
Contracts Management Workflow application - end to end dev - extended customer journeys using ChatBots
Emergency Response Management system - including external user access and interaction portal
Plant Contacts Management system - UX and Development
Migration from Lotus Notes to Office365 and Nintex

Mining / Engineering

Approval for Equipment Requests from multiple sites were handled through a streamlined process reducing costs, duplication and confusion
Travel Authority for the business reducing cost and time for global site workers to travel easily
Connecting to a number of external travel brokers (Webjet, travel agencies) electronically facilitating end to end processing
Connecting to multiple backend systems using a unified service layer (SAP, Exchange, etc)

Building / Construction / Real Estate / Strata

Copilot AI Agents
Power Platform and Power Apps
Smartforms and SharePoint based CAB approval process
Migration of Lotus Notes applications and data into SharePoint 2013 environment
Licensing
Deployment
Training
Delivery
Test Automation and support

Plantation / Forestry

Operations plans
License review and termination
Leave request
K2.net 2003 to K2 blackpearl process conversion, incorporating SharePoint and InfoPath Form Services.

Heavy Haulage / Transportation / Shipping / Terminals

Incident management
Claims management
Asset register management
Highly configurable, included specific business rules and requirements
Catered to specific user experience requirements by leveraging the Microsoft SharePoint platform

jeylabs Customer Success

Making Software Work Intelligently for You

Our Customers Win BIG

Customer Endorsements

Domain Experience

Get in touch with an Intelligent Workplace professional

jeylabs Customer Success

Making Software Work Intelligently for You

Our Customers Win BIG

Customer Endorsements

Domain Experience